A Street.co.uk CRM virtual assistant is a remote team member who works inside your Street account to keep enquiries answered, viewings followed up and records accurate. They handle the repeatable admin around the Enquiry Centre, applicant records and sales progression tasks, so your negotiators spend more time on conversations and fewer evenings on data entry.
Product details below come from Street’s own website and a trade press report on Street’s workflow feature, read in October 2026. We are describing tasks a remote assistant can take on inside your existing CRM, not claiming experience with your set-up. Features vary by subscription, so confirm with Street.
What does Street give your team to work with?
Street’s website lists a Sales CRM, Lettings CRM, Property Management, Client Accounting, an agent app, Street AI and an Open API. In the sales area it names an Enquiry Centre, applicant matching, a booking engine, task management, a chain builder for sales progression, custom dashboards and goal tracking.
According to Street, the Enquiry Centre shows a live feed of portal enquiries, lets you assign them to team members, flags overdue items and includes an AI call handler for out-of-hours calls. That is a useful description of where a Street.co.uk CRM virtual assistant fits: the feed produces the work, and someone has to make sure each item ends in a logged outcome.
How can a virtual assistant work the Enquiry Centre?
Treat the Enquiry Centre as an inbox with service standards. The assistant’s job is to make sure no enquiry stays unassigned, unanswered or unrecorded, following the response rules you set.
- Check the feed at agreed times. For example, early morning, lunchtime and end of day.
- Assign or answer. Route to the right negotiator by your rules, or send your approved first response.
- Log the outcome. Source, property, applicant details and next step.
- Escalate warm leads. A buyer asking for a viewing or a vendor asking for a valuation goes to a person immediately.
- Review overdue flags. Report why items are late, not just that they are.
Speed matters, but so does honesty about it. We have no UK response-time statistic to quote, and we would not trust a generic one. Measure your own median response time for a month before and after you change the process.
Where does a Street.co.uk CRM virtual assistant help with viewings?
Mostly around the edges of the booking. Street describes a booking engine with 24/7 online booking, optimised calendars and auto-qualification, so clients can book themselves. What still needs a person is the exception handling and the aftermath.
- Rebooking when a vendor cancels or an applicant cannot attend.
- Confirming and reminding by your preferred channel, within your marketing consent rules.
- Collecting and recording feedback the same day.
- Telling the negotiator when feedback suggests an offer is likely.
- Updating applicant requirements after each viewing.
The last item matters most. Applicant matching, which Street describes as pairing applicants with suitable properties, is only as good as the requirement fields behind it. Each viewing is a chance to correct budget, bedrooms and timescale.
Can an assistant help keep Street records and workflows tidy?
Yes, and this is often the highest-value work. Street announced Core Workflows, which according to The Negotiator lets agencies build and enforce their own processes, with examples including Property Onboarding and Sales Offer Due Diligence. The report mentions steps such as anti-money-laundering checks, proof of funds verification and signed terms of business, and says certain actions can be made mandatory.
A workflow only protects you if someone completes the steps properly. An assistant can chase missing documents, record that a step has been done, and flag stalled items to a manager. They should not decide that an AML check is satisfactory. That is a compliance judgement for your nominated person.
Ask Street how Core Workflows is configured on your plan before you plan the task list, because we have not seen your account.
What should a Street task split look like?
This is our suggested starting point, not a Street document.
| Area | Assistant | Your team |
|---|---|---|
| Enquiry Centre | Assign, first response, log | Conversations that need advice |
| Applicants | Update, close, merge duplicates | Prioritising who to call |
| Viewings | Rebook, remind, record feedback | Offers and negotiation |
| Workflow steps | Chase documents, mark received | Sign-off on compliance |
| Progression | Chase updates, keep chain notes | Decisions and escalations |
| Reports | Completeness checks | Interpretation |
Does a Street.co.uk CRM virtual assistant make sense for lettings?
It can, with care. Street’s site lists a Lettings CRM, Property Management and Client Accounting alongside sales. The admin around those areas, such as diarising renewals, chasing tenant and landlord paperwork, and keeping contact details current, suits a remote assistant. Anything touching client money, referencing outcomes or compliance certificates should be checked and approved by your property manager.
A common mistake is giving a new assistant access to client accounting because it is “all in the same system”. Most admin tasks do not need it. Start without it, and add access only if there is a clear task and a control to go with it.
Street AI or a human assistant: which does what?
They are complements. Street describes an AI call handler for out-of-hours calls, AI onboarding and an AI sale summary that reviews file notes. Those can save typing and catch calls you would otherwise miss. A person is better at chasing a solicitor, noticing that two records belong to the same couple, or deciding that a note needs escalating.
The practical rule is to let the software draft and a person decide. Whoever reviews the output should know the file well enough to spot when it is wrong. Ask Street which AI features your plan includes and how your data is used, since we cannot see your contract.
What does a weekly rhythm look like?
A fixed rhythm makes review easy. Early in the week, the assistant clears the weekend enquiry backlog and fixes incomplete records. Midweek, they chase viewing feedback and progression updates. Towards the end, they run a completeness check on the fields you rely on, such as lead source, applicant status and next action date, and send a short note listing exceptions.
That note is the control. If it says the same thing three weeks running, the problem is probably your process rather than the assistant, and it is better to fix it at source.
What are the risks of outsourcing Street admin?
Three come up repeatedly. First, access creep: an assistant given broad permissions “to get started” ends up with access they do not need. Second, silent errors: a wrong merge or a wrongly closed applicant looks fine until a viewing is missed. Third, over-reliance on AI: Street offers AI features, but a drafted reply or sale summary still needs a human to check it against the file.
Mitigate these with a named user, restricted permissions, weekly sampling and written rules for merging and closing records. For data protection, the assistant’s location matters. Check the ICO guidance on international transfers, put a written contract in place and take legal advice. Our guide to offshore assistants and UK GDPR lists the questions to ask.
How do you get started?
Begin with a cleanup, then maintain. A one-off tidy of applicants, vendors and landlords gives the assistant a clear standard, and our estate agency CRM cleanup checklist is a vendor-neutral way to do it. Next, write ten to fifteen tasks with triggers and checks, run a two-week trial, and review errors before widening scope.
Compare how the same approach works on other systems in our posts on a Reapit virtual assistant and an Alto CRM virtual assistant. If you are still choosing, read our guide to the best CRM for UK estate agents.
For the wider picture of what a remote assistant can do for an agency, see our UK estate agent virtual assistant page or our CRM virtual assistant service, then book a free consult to scope your own list.